Terms & Conditions

Terms & Conditions: 

Returns Policy for all Cool Heat Truck Parts Products

We want your full satisfaction and excellent experience with your purchase from Cool Heat Truck Parts Online platform and to make sure you are, our general return policy allows you to return any new/unused Cool Heat Truck Parts item within 30 days of original purchase. All returns require a Return Merchandise Authorization (RMA) number for processing. Your RMA number may be obtained by calling toll-free at 1-604-888-1883 or by sending an e-mail to amir@chtp.ca. Returns for canceled orders may be subject to shipping charges or a restocking fee.

If you receive damaged item caused by shipping, a complete credit or exchange – your preference – will be provided to you upon returning the item at our expense. To qualify for our damage-return policy, you must contact Cool Heat Truck Parts within one business day of receipt of the item and to provide the condition of the damaged item. The condition of the damaged item has to be reported to the shipper and recorded by them for possible future claims. 

Delivery Time:

Most orders ship same day when placed by 1:00 PM PST Monday to Friday.
We do our best to fill your order in a timely manner, but we cannot guarantee an exact delivery date.

Cool Heat Truck Parts will ship all across Canada and United States.

Payment Options: 

Cool Heat Truck Parts accepts Visa & MasterCard and PayPal as payment options. Just select credit card as your payment choice. Enter your credit card information on our secure site. We use Authorize system to confirm your card information. We do not save any credit card information on our site. Your information is used only for the transaction you are submitting and then deleted. Again, you can be assured that your payment information is secure.

 

Freight/ Shipping


Cool Heat Truck Parts may use, at its sole discretion, any freight carrier to deliver your order. In most cases, we use carriers offering the fastest transit time at competitive costs. If you have a specific carrier you would like to use, please let our sales professionals know at the time of placing an order including your account number. In some instances, this may increase freight costs depending on transit channels.

Receipt of Your Items

Please inspect your order carefully when it arrives. Your items are insured against freight damage. Please do not sign the Bill of Lading until you are reasonably certain that all your items have been delivered in good condition. It is your responsibility to notify us immediately if you discover any damages. You must sign the Bill of Lading with a note describing the damage that you see. We will arrange to have the item replaced at no cost to you. Please refuse the shipment if it has been significantly damaged during shipping or if the product is different than what you had ordered.

Privacy Policy: 

At Cool Heat Truck Parts, we adhere to PIPEDA ( Personal Information Protection and Electronic Documents Act) and collect only the information that we need to provide you with superior service. Cool Heat Truck Parts absolutely never ever has any intention to share your information with anyone, unless required by law. Our purpose in collecting information about you is to help us personalize and continually improve your online shopping experiences with us. If this policy were ever to change, you will be the first to be notified.

We receive and store any information you enter on our Website or in any other way, and we may use that information to communicate with you, customize future shopping experiences, and improve our products and services.

We do not save any credit card information on our site. Your information is used only for the transaction you are submitting and then deleted.

Information about you is an important part of our business, but we are not in the business of selling it to others. We value your privacy as we value you and your business!